Last updated: 06 February 2026 | Change log
You can use the Shopify admin panel to:
We collect all these payment action requests by batch and send them for approval every five minutes.
To see the updated payment status for an order, check the status only after you are sure that both:
- we have completed our batch process
- your scheduled cron job has run
Once we approve your request, you can view the updated payment status in both the Shopify admin panel and our Plugin admin portal.
You can manage your payment status updates by adjusting your cron job frequency in the Shopify admin panel.
Once an order is authorized, you can capture the order in the Shopify store admin panel.
Shopify allows you to capture multiple orders at once. However, it only allows you to capture the full amount. Partial captures are not available.
We strongly recommend you initiate the capture from the Shopify admin panel to ensure end-to-end synchronization. Currently, Shopify limits the ability to initiate capture requests from external applications.
To capture an order:
Log into the Shopify admin panel.
Click "Orders" in the left-hand menu. The screen displays a list of your orders and their payment statuses.
- To send multiple capture requests, select the orders using the checkboxes, click the "Capture payments" button above the order list, and confirm.
You can also send single capture requests by clicking on the order number to open the individual order details page.
- Click the "Capture payment" button and confirm the capture request.
Once we have collected and approved your capture request, we update the payment status in both our Plugin admin portal and in the Shopify admin panel.
You can only refund an order once it has been captured.
To start a refund:
Log into your Shopify admin panel.
Click on the order number on the "Orders" page and select "Refund" at the top of the order details page.
- The following window appears. Add your reason for the refund and click "Refund".
You can see the refund request status on the order details page.
Once we have collected and approved your refund request, we immediately update the payment status in both our Plugin admin portal and in the Shopify admin panel to show it as refunded.
Once it has been authorized, you can cancel an order in the Shopify store admin panel. You cannot cancel an order if it has already been captured.
To cancel an order:
Log into your Shopify admin panel.
Click the "More actions" option at the top of the order details page and click "Cancel order".
- A pop-up confirmation screen appears. Select your reason for the cancellation and click "Cancel order".
A cancellation request is sent to us. Once we have collected and approved your cancellation request, we immediately update the payment status in both our Plugin admin portal and in the Shopify admin panel (below) to show it as cancelled.
You can view your payment status in two ways:
- using the Shopify admin panel
- using our Plugin admin portal
To view the payment status of your order in Shopify's admin panel:
Log into the admin panel.
Click "Orders" in the left-hand menu. The screen displays a list of your orders and their payment statuses.
Click the order number to see the status timeline for a specific order.
- In the below order timeline, a capture request has been sent and is waiting for confirmation:
- Once the capture is complete, the payment status updates to "Paid".
To view the payment status of your order in our portal:
- Log into our Plugin admin portal.
- Click on "Orders" in the left side menu to check the status.
- Click "View" to see further details for each order.
To change the frequency of your payment status updates:
Log into your Shopify store admin panel.
Go to Configuration → General.
Select your store and choose your preferred cron job frequency. We recommend you set the frequency to "Every 5 minutes" if your order volume is high.
You can track cron job activities for all payment actions in your cron job dashboard:
