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APIs/Events/Chargeback/
informationRequested

Events (1)

Receive status updates from Access Worldpay by setting up a webhook.

Contact your Implementation Manager to add your webhook URL and enable or disable the events based on your requirement.

The webhook destination (URL) must use an encrypted connection (https) and have a certificate signed by a trusted certificate authority. Every certificate within the chain, including the root, must be using a certificate signing algorithm of SHA-256 or better.

Support for certificate chains involving any certs with the SHA-1 certificate signing algorithm ends March 2026.

Developer documentation.
Download OpenAPI description
openapi.json
openapi.yaml
Languages
Servers
Merchant Webhook Path
https://merchant-defined-url.com

Payment

Receive payment events/webhooks to a URL defined by you.

Webhooks

Payout

Receive card payout events/webhooks to a URL defined by you.

For account payouts events please see our Account Payouts event webhook guide.

Webhooks

Chargeback

Receive chargeback events/webhooks to a URL defined by you.

Webhooks

informationRequestedWebhook

Request

Bodyapplication/vnd.worldpay.events-v1.hal+json

Your customer has disputed this payment with their card issuer. The card issuer has requested information about the payment and the disputed funds have been held until the outcome of the dispute. This event is only available in certain use cases. Please speak to your Implementation Manager for more details.

eventIdstring

The unique identifier for the event.

eventTimestampstring

Date of event.

eventDetailsobject
classificationstring

The event category, this can either be payout, payment or chargeback.

Example: "chargeback"
transactionReferencestring

The transaction reference you supplied in the payment.

typestring

Event status. For example, cancelled or sentForAuthorization.

Example: "informationRequested"
datestring(date)

The date you first submitted the payment.

amountobject
_linksobject

Unused currently.

application/vnd.worldpay.events-v1.hal+json
{
  "eventId": "bb55ca5a-e05c-47e1-8e94-e88bac1a0a17",
  "eventTimestamp": "2018-06-13T14:18:13.407",
  "eventDetails": {
    "classification": "chargeback",
    "transactionReference": "Memory265-13/08/1876",
    "type": "informationRequested",
    "date": "2017-11-03",
    "amount": {
      "value": 100,
      "currencyCode": "EUR"
    },
    "_links": {
      "payment": {
        "href": ""
      }
    }
  }
}

Responses

Return a 200 status to indicate that the data was received successfully