Manage your orders

You can configure how (and when) payments are captured in your Shopify store settings or Worldpay plugin configuration. This helps you protect cashflow, manage inventory risks, or handle partial fulfillments.

Choose one of these modes:

1. Automatically at checkout
   Immediately captures the payment after the customer completes checkout.

2. Automatically when the entire order is fulfilled
   Capture only happens once all items in the order are marked as fulfilled.

3. Manually
   No automatic capture occurs. The payment remains Authorized until you (or your team) manually capture it via the dashboard.
   → This is the mode that unlocks the full/partial capture and void options described below.

1. Go to your Shopify Admin → Orders and locate the order you want to process.
   Orders with authorized (but uncaptured) payments show an Authorized payment status.

2. Open the order details. You see options to capture the payment:

   • Full capture
     Capture the entire authorized amount in one go.

   • Partial capture
     Capture only a specific amount (must be ≤ the authorized total).
     Useful when:

     • part of the order is out of stock
     • your customer wants only certain items
     • fulfilling/charging in stages

After capture, the funds move from authorized hold → settled payment.

If an order is Authorized but not yet captured, you can Cancel / Void it directly:

• this releases the authorization hold without moving funds
• prevents unnecessary capture → refund cycles (which can incur extra fees)
• ideal for canceled orders, out-of-stock items, or fraud prevention

1. Open the order in your Shopify Admin.
2. Locate the payment section (payments with an Authorized status).
3. Select the Void / Cancel option.