Last updated: 27 October 2025 | Change log
This document gives an overview on how to cancel, settle, refund or reverse payments.
To manage your payments we recommend using our events service to receive the latest status of your payment to your server in real-time.
If you don't want to proceed with a payment, you can send a cancel request.
POST to the payments:cancel action link, returned in any of your authorization responses, to cancel the authorization.
You can only cancel a payment which is authorized. If the payment is settled, you must create a refund.
POST https://try.access.worldpay.com/payments/authorizations/cancellations/eyJrIjoiazNhYjYzMiJ9
No request body is needed for this request.
In the response you get a 202 HTTP code which confirms we have received your request. The request has not processed at this stage. You must query the payment to check the status. You can find a link for this in the response body.
If you're using our events service, as per our best practice, you should already have the latest payment status.
{
"_links": {
"payments:events": {
"href": "https://try.access.worldpay.com/payments/events/eyJrIjoiazNhYjYzMiJ9"
},
"curies": [
{
"name": "payments",
"href": "https://try.access.worldpay.com/rels/payments/{rel}",
"templated": true
}
]
}
}To receive all the funds from the customer, send us a settle request.
POST to the payments:settle action link, returned in any of the authorization responses, to settle an authorization.
POST https://try.access.worldpay.com/payments/settlements/full/eyJrIjoiazNhYjYzMiJ9
No request body is needed for this request.
Marketplaces can optionally provide a body containing marketplace data for settlement requests:
{
"merchant":{
"marketplace":{
"sellerCountryCode":"GB",
"splitFundingReference":"Your split funding reference"
}
}
}When you make your settle request, the payment event changes to sentForSettlement.
In the response you get a 202 HTTP code which confirms we have received your request. The request has not processed at this stage. You must query the payment to check the status. You can find a link for this in the response body, as well as links to refund and partially refund.
If you're using our events service, as per our best practice, you should already have the latest payment status.
{
"_links": {
"payments:refund": {
"href": "https://try.access.worldpay.com/payments/settlements/refunds/full/eyJrIjoiazNhYjYzMiJ9"
},
"payments:partialRefund": {
"href": "https://try.access.worldpay.com/payments/settlements/refunds/partials/eyJrIjoiazNhYjYzMiJ9"
},
"payments:events": {
"href": "https://try.access.worldpay.com/payments/events/eyJrIjoiazNhYjYzMiJ9"
},
"curies": [
{
"name": "payments",
"href": "https://try.access.worldpay.com/rels/payments/{rel}",
"templated": true
}
]
}
}To receive a portion of the funds of a payment, send us a request to partially settle an authorization.
POST to the payments:partialSettle action link, returned in your authorization response, to partially settle an authorization. Specify the amount and the required settlement currency in the body.
We do not validate that the currency and amount is the same as the original payment.
POST https://try.access.worldpay.com/payments/settlements/partials/eyJrIjoiazNhYjYzMiJ9
{
"value": {
"amount": 125,
"currency": "GBP"
},
"reference": "partial-settle-reference"
}| Parameter | Required | Description |
|---|---|---|
reference | ✅ | A unique reference generated by you to identify the partial settlement. For more information and best practice see transaction reference format. |
sequence.number | Required if supplying marketplace data. Else, optional. | The sequence number for this request for partial settlement. Eg sequence number 1 of 2 total partial settlement requests. |
sequence.total | Required if supplying marketplace data. Else, optional. | The total number of expected partial settlement requests. |
In the response you get a 202 HTTP code which confirms we have received your request. The request has not processed at this stage. You must query the payment to check the status. You can find a link for this in the response body, as well as links to refund, partially refund, partially settle and cancel your payment.
If you're using our events service, as per our best practice, you should already have the latest payment status.
{
"_links": {
"payments:refund": {
"href": "https://try.access.worldpay.com/payments/settlements/refunds/full/eyJrIjoiazNhYjYzMiJ9"
},
"payments:partialRefund": {
"href": "https://try.access.worldpay.com/payments/settlements/refunds/partials/eyJrIjoiazNhYjYzMiJ9"
},
"payments:partialSettle": {
"href": "https://try.access.worldpay.com/payments/settlements/partials/eyJrIjoiazNhYjYzMiJ9"
},
"payments:cancel": {
"href": "https://try.access.worldpay.com/payments/authorizations/cancellations/eyJrIjoiazNhYjYzMiJ9"
},
"payments:events": {
"href": "https://try.access.worldpay.com/payments/events/eyJrIjoiazNhYjYzMiJ9"
},
"curies": [{
"name": "payments",
"href": "https://try.access.worldpay.com/rels/payments/{rel}",
"templated": true
}]
}
}Send a refund request to return the full settled amount to your customer.
POST to the payments:refund action link received in your full settlement, partial settlement or sale response.
POST https://try.access.worldpay.com/payments/settlements/refunds/full/eyJrIjoiazNhYjYzMiJ9
No request body is needed for this request.
In the response you get a 202 HTTP code which confirms we have received your request. The request has not processed at this stage. You must query the payment to check the status. You can find a link for this in the response body.
If you're using our events service, as per our best practice, you should already have the latest payment status.
{
"_links": {
"payments:events": {
"href": "https://access.worldpay.com/payments/events/eyJrIjoiazNhYjYzMiJ9"
},
"curies": [
{
"name": "payments",
"href": "https://access.worldpay.com/rels/payments/{rel}",
"templated": true
}
]
}
}Send a partial refund request to return a portion of the settled amount to your customer.
POST your request to the payments:partialRefund action link, returned in your settlement or sale response.
Send the amount to refund and the authorization currency in the body.
POST https://try.access.worldpay.com/payments/settlements/refunds/partials/eyJrIjoiazNhYjYzMiJ9
{
"value": {
"amount": 125,
"currency": "GBP"
},
"reference": "partial-refund-reference"
}In the response you get a 202 HTTP code which confirms we have received your request. The request has not processed at this stage. You must query the payment to check the status. You can find a link for this in the response body.
If you're using our events service, as per our best practice, you should already have the latest payment status.
{
"_links": {
"payments:partialRefund": {
"href": "https://try.access.worldpay.com/payments/settlements/refunds/partials/eyJrIjoiazNhYjYzMiJ9"
},
"payments:events": {
"href": "https://try.access.worldpay.com/payments/events/eyJrIjoiazNhYjYzMiJ9"
},
"curies": [{
"name": "payments",
"href": "https://try.access.worldpay.com/rels/payments/{rel}",
"templated": true
}]
}
}Online refunds allow you to provide notice to cardholders that a refund attempt has either been successfully authorized or refused by the issuer.
The response for online refunds is the same as for standard refunds. You get a 202 HTTP code which confirms we have received your request.
However, the event webhook contains:
- a
refund.onlineRefundAuthorizationcode - for a successful online refund or - a
refund.refusalobject - for a refused online refund.
Your reversal request is processed as a cancel or refund request. This depends on the time passed after your sale request was submitted. For US entities the payment is refunded after one day after a successful sale request. Any other payment moves to refunded after 15 minutes.
POST to the payments:reversal action link received in your migrateCardOnFileSale or recurringSale response.
POST https://try.access.worldpay.com/payments/sales/reversals/eyJrIjoiazNhYjYzMiJ9
No request body is needed for this request.
In the response you get a 202 HTTP code which confirms we have received your request. The request has not processed at this stage. You must query the payment to check if it was canceled or refunded. You can find a link for this in the response body.
If you're using our events service, as per our best practice, you should already have the latest payment status.
{
"_links": {
"payments:events": {
"href": "https://access.worldpay.com/payments/events/eyJrIjoiazNhYjYzMiJ9"
},
"curies": [
{
"name": "payments",
"href": "https://access.worldpay.com/rels/payments/{rel}",
"templated": true
}
]
}
}Next steps